Supporti, LLC Privacy Policy

Last updated: July 16, 2019

This “Privacy Policy” contains information regarding how Supporti, LLC (“Supporti,”We,” “Us,” or “Our”) collects and uses personal information. To make this Privacy Policy easier to read, www.getsupporti.com, our mobile application (the “App”), and our other products and Platform and are collectively called the “Platform.” We don’t share your personally identifiable information (“PII”) with anyone, except as specified in this Privacy Policy. PII generally includes, but is not limited to, a person’s name, address, email address, phone number, and any other information that is able to identify an individual.

If you have questions about deleting or correcting your personal data please contact our support team at info@getsupporti.com.
 

Third Party Service Provider Terms

We rely on various third party service providers referred to throughout this Privacy Policy (the “Providers”) to make the Platform available and each sets forth its own terms of use and privacy policy that governs your use of the Platform and the collection and use of your PII (the “Provider Terms”). 

It is essential for you to read and understand the Provider Terms and by using the Platform, users agree to the Provider Terms, which may change at any time. This Privacy Policy contains links to the Provider Terms you agree to when using the Platform.

 

Collection and Use of Information

 

Your use of the Platform may result in certain PII collected or used by Supporti or the Providers. 

 

We may use the information collected for several purposes, including but not limited to:

  • Register you for the Platform;

  • Communicate with you;

  • Ensure legal and contractual compliance;

  • Respond to customer service requests;

  • Perform analytics concerning your use of the Platform;

  • Improve the Platform; and

  • Carry out any other lawful purpose as may be disclosed to you at any time.

 

We may share the information collected with:

  • Other Users with whom you connect on the Platform;

  • The Providers for the limited purpose of providing the Platform;

  • Non-affiliated companies for Supporti’s everyday business purposes, such as to make the Platform available, respond to court orders or legal investigations, or during a merger or sale of all or a substantial portion of Supporti’s assets; and

  • Others in the form of aggregated and de-identified data, which cannot reasonably be used to identify you. 

By using the Platform you consent to Supporti’s collection and use of information as specified below:

 

a) Registration Information

In order to utilize some of the Platform, you will need to set up an “Account” with us, we require certain identifying information that will be linked to your account, including your:

  • Name,

  • Username,

  • City,

  • State, and 

  • Email Address. 

 

We encourage you to exercise caution before voluntarily disclosing other types of PII about yourself, and prohibit you from disclosing any PII about another person, whether another account holder or not. 

b) Marketing

We may collect information from you for marketing purposes. We may contact you with marketing and promotional information (in accordance with your marketing preferences) about products and services that we or our affiliates offer, and to send you information regarding us, our affiliates, or our partners. Please refer to the subscription options included with the marketing communication for further information about how to opt-out of receiving such communications. 

c) Use Analytics

The Platform automatically collects certain types of technical information, such as:

  • Browser or Device Type,

  • Language Preference,

  • Referring Site,

  • Operating System,

  • Page Views, 

  • Time Spent on Page, and 

  • Date and Time of Visit. 

We use this information to better understand how our visitors use the Platform, and to maintain and improve Platform.

 

d) Location Information & IP Addresses

Internet Protocol addresses indicate the location of your computer or mobile device on a network connected to the Internet. Providing Platform to you may result in the logging of IP addresses for systems administration, troubleshooting purposes, and to prevent prohibited account sharing. While this may be used to infer an approximation of your location when using certain features of the Platform, we do not log IP addresses to track your location. If you are an account holder, we may link IP addresses to PII in order to monitor account sharing and prevent prohibited activity.

e) Data Aggregation

In addition to the other uses described in this Policy, you agree that we may extract and use information from the information you disclose for the purposes of aggregating data in a non-identifiable method. This aggregated data may be used to improve Platform or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes. 

f) Cookies

Your use of the Platform may result in the assignment and storage of session cookies to recognize your access privileges. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you, and can only be read by a server in the domain that issued the cookie to you. We use cookies to help us identify and track visitors, their usage of and preferences on our website. Visitors who do not wish to have cookies placed on their computers or mobile devices should set their browsers to “Refuse Cookies” before using our Platform, with the drawback that certain features of our Platform may not function properly without the aid of cookies.

The Providers may also place a cookie or similar file on your computer: (i) to customize your experience; (ii) to collect technical and navigational information; or (iii) for security purposes.

g) Payment Processing

We will not store or collect your payment card details. You provide payment information directly to the payment processor, whose use of your PII is governed by their own terms of use and privacy policy.

h)  Messaging

We reserve the right to monitor in-app messaging to ensure compliance with our Terms.

The Providers

 
Analytics
We may use the following Providers to monitor and analyze the use of our Platform:
Google Analytics  

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Platform. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms at: https://policies.google.com.

 

Firebase

Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy. We also encourage you to review the Google's policy for safeguarding your data. For more information on what type of information Firebase collects, please visit: https://firebase.google.com/support/privacy.

Inspectlet

Inspectlet is a web analytics service. Read the Privacy Policy for Inspectlet here: https://www.inspectlet.com/terms-of-service#privacy.
Crashlytics
Crashlytics is a web analytics service. Read the Privacy Policy for Crashlytics here: https://policies.google.com/privacy.
Sentry

Sentry is a web analytics service. Read the Privacy Policy for Sentry here: https://sentry.io/privacy.


Appsee
Appsee is a web analytics service. Read the Privacy Policy for Appsee here: https://www.appsee.com/legal/privacypolicy.

     
Intercom
Intercom is a web analytics service. Read the Privacy Policy for Intercom here:  https://www.intercom.com/terms-and-policies.

 

Advertising

 

We may use the following Providers to show you advertisements:

 

Google AdSense DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Platform. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Platform or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences.

Bing Ads

Bing Ads is an advertising service provided by Microsoft Inc. You can opt-out from Bing Ads by following the instructions on Bing Ads Opt-out page: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads. For more information about Bing Ads, please visit their Privacy Policy: https://privacy.microsoft.com/en-us/PrivacyStatement.

 
Behavioral Remarketing

We may use the following Providers to advertise to you on third party websites after you visit the Platform:

 

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: Google also recommends installing the Google Analytics Opt-out Browser Add-on -  - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://support.google.com/adspolicy/answer/54817?hl=en.

Facebook

Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page:  To opt-out from Facebook's interest-based ads, follow these instructions from Facebook:  Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA  the Digital Advertising Alliance of Canada in Canada  or the European Interactive Digital Advertising Alliance in Europe  or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/policy.php.

 

Pinterest

Pinterest remarketing service is provided by Pinterest Inc. You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions:  You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://policy.pinterest.com/en/privacy-policy.

 

 

Customer Management

We may use the following Providers for customer management:

Google Sheets

Their Privacy Policy can be viewed at: https://policies.google.com/privacy.

 

Zapier

Their Privacy Policy can be viewed at: https://zapier.com/privacy.

 

MailChimp

Their Privacy Policy can be viewed at: https://mailchimp.com/legal/privacy.

 

Qualtrics

Their Privacy Policy can be viewed at: https://www.qualtrics.com/privacy-statement.

 

Slack

Their Privacy Policy can be viewed at: https://slack.com/privacy-policy.

 

Google Forms

Their Privacy Policy can be viewed at: https://policies.google.com/privacy.

Hosting

We may use the following Providers to host content:

Wix
Their Privacy Policy can be viewed at: https://www.wix.com/about/privacy.

Firebase
Their Privacy Policy can be viewed at: https://firebase.google.com/support/privacy.

 
Payments

 

We will not store or collect your payment card details. You provide payment information directly to the payment processor, whose use of your PII is governed by their own terms of use and privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of payment information.
 
We may use the following Providers to process payments:

 

 

Apple Store In-App Payments

Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/

 

Google Play In-App Payments

Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/

 

PayPal / Braintree

Their Privacy Policy can be viewed at: https://www.braintreepayments.com/legal/braintree-privacy-policy.

 

 

HIPAA Disclaimer

 

Our Platform is not represented to be compliant under the Health Insurance Portability and Accountability Act (“HIPAA”) and you may not submit protected health information under HIPAA to our Platform. You are solely responsible for not submitting medical, health, or other health-related sensitive information on the Platform.

 

Protection of Certain Personally Identifiable Information

 

We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potential PII. We disclose potential PII only on an as needed (or required) basis as follows:

  • To our employees that: (a) need to know that information in order to process it on our behalf or to provide the Platform; and (b) that have expressly agreed not to disclose it to others. Note* Some of those employees, and contractors may be located outside of your home country; by using the Platform you consent to the transfer of such information to them. 

  • As required by law such to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your PII to third parties as part of a legal process. 

  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request

  • If we become involved in a merger, acquisition, or any form of sale of some or all of its assets. In the event of a merger, acquisition, or any form of sale of some or all of our assets, we will ensure that the acquiring organization agrees to protect PII in accordance with the commitments we have made in this Privacy Policy, and that the acquiring organization will provide notice before PII, customer information, or business information becomes subject to a different privacy notice.

  • To any other third party with your prior consent to do so. 

Feedback & Support

If you send us a request (via a support email or one of our feedback channels), we reserve the right to publish it (stripped of all PII) in order to help us clarify or respond to your request or to help us support other users (i.e. create an FAQ database).

We may provide technical support to service your Account with us. In order to do so, we may use certain PII, with your consent, to access your Account for the purpose of troubleshooting, running tests, and/or otherwise providing support. In providing technical support to you, we may potentially see other PII viewable on your Account pages. As with all other information, we will hold any information we encounter in the process of providing support to the highest possible security and protection standards. 

Accessing and Updating your PII

 

To review, access, or update your PII to review its accuracy, or request deletion please contact us.

 

We will make commercially reasonable efforts to provide you with reasonable access to any of your personal or other account information we maintain within forty-five (45) days of your request. We provide this access so you can review, make corrections, or request deletion of your information. If we cannot honor your request within the 45-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to your information, we will explain why we cannot do so.

Please note that any changes you make will be reflected in our active user database within a reasonable time, however we may retain information you submit for backups, archiving, prevention of fraud, to satisfy legal obligations, or otherwise we reasonably believe there is a legitimate reason to do so.
 

You can opt out of receiving marketing communication we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the emails we send you or by contacting us.

Additional Information for International Users

 

If you are visiting this website and/or accessing the Platform from outside the United States, please be aware that you are sending information (including PII) to the United States where our servers are located. This information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how we store it. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence, however, our collection, storage and use of your PII will at all times be governed by this Privacy Policy.

EU Users

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, which include the following in certain circumstances:​

  • The Right of Rectification. This includes the right to have inaccurate or incomplete information changed.

  • The Right to Object. This includes the right to object to our processing of your PII.

  • The Right of Restriction. This includes the right to request that we restrict the processing of your PII.

  • The Right of Data Portability. This includes the right to be provided with a copy of your PII.

  • The Right to Withdraw Consent. This includes the right to withdraw your consent to our collection and use of your PII.

 

Further, you acknowledge that any information that we collect and store, for the limited purposes outlined above in this Privacy Policy, will be collected and stored outside of the EEA. For avoidance of confusion, references to “PII” in this policy are equivalent to what is commonly referred to as “personal data” in the EEA.

By clicking “I Accept,” you consent to the collection, use, disclosure, and processing of your PII in the manner described in this Privacy Policy, including our procedures related to cookies and IP addresses. We store data about or from you in the US. You understand that the US does not have the same level of protection for PII that exists in other countries. Your consent is voluntary, and you may revoke your consent by opting out at any time. If you choose to opt-out, we can no longer provide you with the Platform. If you have enabled cookies on your web browser, you consent to our use of cookies as described in this Privacy Policy.

Security

To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the PII you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interferences from illegally obtaining or tampering with your PII.

We encourage you to help us by also taking precautions to protect your personal data when you use the Platform. Change your Account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection.

Do Not Track Signals

 

We do not currently support Do Not Track signals under the California Online Protection Act.

Privacy of Minors


We do not promote or offer the Platform for use by anyone under the age of 13 (“minors”), knowingly solicit or collect PII from minors, and will not knowingly link to any third-party website or platform that solicits or collects PII from minors. If you believe that a minor has disclosed PII to us or that we have linked to such a third-party or user website or platform, please contact us.

Business Transfers

 

If our ownership substantially changes, such that all of its assets were acquired, or merged into another entity, or in the unlikely event that we enter bankruptcy, you understand that any stored personally identifying, and non-personally identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer or our merging entity may continue to use your PII as set forth in this policy.

Privacy Policy Changes

 

We may change or modify this Privacy Policy from time to time, in our sole discretion. We encourage you to frequently check this page for any changes to our Privacy Policy.

 

 

Copyright © 2016-2019 Supporti, LLC. All rights reserved.

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