Last updated: July 16, 2019
If you have questions about deleting or correcting your personal data please contact our support team at firstname.lastname@example.org.
Third Party Service Provider Terms
Collection and Use of Information
Your use of the Platform may result in certain PII collected or used by Supporti or the Providers.
We may use the information collected for several purposes, including but not limited to:
Register you for the Platform;
Communicate with you;
Ensure legal and contractual compliance;
Respond to customer service requests;
Perform analytics concerning your use of the Platform;
Improve the Platform; and
Carry out any other lawful purpose as may be disclosed to you at any time.
We may share the information collected with:
Other Users with whom you connect on the Platform;
The Providers for the limited purpose of providing the Platform;
Non-affiliated companies for Supporti’s everyday business purposes, such as to make the Platform available, respond to court orders or legal investigations, or during a merger or sale of all or a substantial portion of Supporti’s assets; and
Others in the form of aggregated and de-identified data, which cannot reasonably be used to identify you.
By using the Platform you consent to Supporti’s collection and use of information as specified below:
a) Registration Information
In order to utilize some of the Platform, you will need to set up an “Account” with us, we require certain identifying information that will be linked to your account, including your:
We encourage you to exercise caution before voluntarily disclosing other types of PII about yourself, and prohibit you from disclosing any PII about another person, whether another account holder or not.
We may collect information from you for marketing purposes. We may contact you with marketing and promotional information (in accordance with your marketing preferences) about products and services that we or our affiliates offer, and to send you information regarding us, our affiliates, or our partners. Please refer to the subscription options included with the marketing communication for further information about how to opt-out of receiving such communications.
c) Use Analytics
The Platform automatically collects certain types of technical information, such as:
Browser or Device Type,
Time Spent on Page, and
Date and Time of Visit.
We use this information to better understand how our visitors use the Platform, and to maintain and improve Platform.
d) Location Information & IP Addresses
Internet Protocol addresses indicate the location of your computer or mobile device on a network connected to the Internet. Providing Platform to you may result in the logging of IP addresses for systems administration, troubleshooting purposes, and to prevent prohibited account sharing. While this may be used to infer an approximation of your location when using certain features of the Platform, we do not log IP addresses to track your location. If you are an account holder, we may link IP addresses to PII in order to monitor account sharing and prevent prohibited activity.
e) Data Aggregation
In addition to the other uses described in this Policy, you agree that we may extract and use information from the information you disclose for the purposes of aggregating data in a non-identifiable method. This aggregated data may be used to improve Platform or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.
The Providers may also place a cookie or similar file on your computer: (i) to customize your experience; (ii) to collect technical and navigational information; or (iii) for security purposes.
g) Payment Processing
We reserve the right to monitor in-app messaging to ensure compliance with our Terms.
We may use the following Providers to monitor and analyze the use of our Platform:
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Platform. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms at: https://policies.google.com.
We may use the following Providers to show you advertisements:
Google AdSense DoubleClick Cookie
We may use the following Providers to advertise to you on third party websites after you visit the Platform:
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: Google also recommends installing the Google Analytics Opt-out Browser Add-on - - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy:
We may use the following Providers for customer management:
We may use the following Providers to host content:
We may use the following Providers to process payments:
Apple Store In-App Payments
Google Play In-App Payments
PayPal / Braintree
Our Platform is not represented to be compliant under the Health Insurance Portability and Accountability Act (“HIPAA”) and you may not submit protected health information under HIPAA to our Platform. You are solely responsible for not submitting medical, health, or other health-related sensitive information on the Platform.
Protection of Certain Personally Identifiable Information
We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potential PII. We disclose potential PII only on an as needed (or required) basis as follows:
To our employees that: (a) need to know that information in order to process it on our behalf or to provide the Platform; and (b) that have expressly agreed not to disclose it to others. Note* Some of those employees, and contractors may be located outside of your home country; by using the Platform you consent to the transfer of such information to them.
As required by law such to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your PII to third parties as part of a legal process.
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request
To any other third party with your prior consent to do so.
Feedback & Support
If you send us a request (via a support email or one of our feedback channels), we reserve the right to publish it (stripped of all PII) in order to help us clarify or respond to your request or to help us support other users (i.e. create an FAQ database).
We may provide technical support to service your Account with us. In order to do so, we may use certain PII, with your consent, to access your Account for the purpose of troubleshooting, running tests, and/or otherwise providing support. In providing technical support to you, we may potentially see other PII viewable on your Account pages. As with all other information, we will hold any information we encounter in the process of providing support to the highest possible security and protection standards.
Accessing and Updating your PII
To review, access, or update your PII to review its accuracy, or request deletion please contact us.
We will make commercially reasonable efforts to provide you with reasonable access to any of your personal or other account information we maintain within forty-five (45) days of your request. We provide this access so you can review, make corrections, or request deletion of your information. If we cannot honor your request within the 45-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to your information, we will explain why we cannot do so.
Please note that any changes you make will be reflected in our active user database within a reasonable time, however we may retain information you submit for backups, archiving, prevention of fraud, to satisfy legal obligations, or otherwise we reasonably believe there is a legitimate reason to do so.
You can opt out of receiving marketing communication we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the emails we send you or by contacting us.
Additional Information for International Users
If you are a resident of the European Economic Area (EEA), you have certain data protection rights, which include the following in certain circumstances:
The Right of Rectification. This includes the right to have inaccurate or incomplete information changed.
The Right to Object. This includes the right to object to our processing of your PII.
The Right of Restriction. This includes the right to request that we restrict the processing of your PII.
The Right of Data Portability. This includes the right to be provided with a copy of your PII.
The Right to Withdraw Consent. This includes the right to withdraw your consent to our collection and use of your PII.
To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the PII you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interferences from illegally obtaining or tampering with your PII.
We encourage you to help us by also taking precautions to protect your personal data when you use the Platform. Change your Account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection.
Do Not Track Signals
We do not currently support Do Not Track signals under the California Online Protection Act.
Privacy of Minors
We do not promote or offer the Platform for use by anyone under the age of 13 (“minors”), knowingly solicit or collect PII from minors, and will not knowingly link to any third-party website or platform that solicits or collects PII from minors. If you believe that a minor has disclosed PII to us or that we have linked to such a third-party or user website or platform, please contact us.
If our ownership substantially changes, such that all of its assets were acquired, or merged into another entity, or in the unlikely event that we enter bankruptcy, you understand that any stored personally identifying, and non-personally identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer or our merging entity may continue to use your PII as set forth in this policy.